Reference

What These Terms Cover

We keep these terms short on purpose: the account rules, the wallet rules and the steps we follow when a transfer goes wrong are all written here in plain English.

Plain-English wordingbKash, Nagad, Rocket rulesRegion-based accessChanges dated on the page
5777det What These Terms Cover
ASK ABOUT TERMS

Reaching Us About a Clause

If a clause is unclear, ask before you act on it — that is cheaper than fixing a mistaken transfer afterwards. Our support team works in English and can walk you through the cashier fields, the name-match rule and what proof a withdrawal check may need. Keep your account number and the wallet reference handy when you write in; it saves a round trip. We take messages in the order they arrive, and we will never ask for your wallet PIN or your one-time code in a chat.

Chat from inside the wallet Open the chat panel once you have signed in. Ask about the specific clause you are stuck on and paste the wallet reference from the transfer so we can pull up the payment record.
Written replies by email Use our support address when you need an answer you can keep. Handy for name mismatches, closed accounts and requests to correct the details we hold against your profile.
Cashier help on the deposit screen Wallet errors are handled from the deposit screen itself. Pick the rail you used, confirm the amount and the sending number, and the help flow attaches those details to your case.
DATA AND CHANGES

How We Hold and Correct Your Details

Your account record holds what the wallet needs: your name, your mobile number, the rail you funded with and the transfer history behind it. Wallet identifiers are kept so a withdrawal can return to the place it came from, and only staff handling your case can open that record. Game-level rules work separately — how a multiplier runs in Crash SparkBurst, or how a live shoe is dealt in Baccarat FireStorm, sits on that title's own panel. Cookies here remember your language and your session; clear them and you sign in again.

What we store and why

We keep your account name, mobile number, wallet identifiers and transfer history because a withdrawal has to trace back to the rail that funded it. Nothing beyond that is needed to run your wallet.

Cookies on this site

Session cookies keep you signed in while you move between the cashier and the lobby. Language and region settings are remembered the same way. Clearing your browser data ends that session and asks you to sign in again.

Sign-in and account security

Access runs on a one-time code sent to your registered number. We never ask for that code, or for your wallet PIN, in chat, email or a phone call. If someone does, treat it as a stranger asking.

Retention and corrections

Transfer records stay on file while your account is open and for the period our bookkeeping needs afterwards. Ask us to fix a wrong digit or a misspelled name and we will tell you what proof we need.

Questions About These Terms

These are the questions our support desk fields most often about the terms themselves. If yours is not here, write in with your account number and we will point you to the exact clause instead of sending a stock reply. Ask from Dhaka or anywhere else in the country — the wording is the same.

From the moment you open the account. The wallet clauses cover the very first bKash, Nagad or Rocket transfer you make, so read the deposit section before you send money rather than after.

One account per person, held in your own name. A duplicate opened after a forgotten password gets closed and the balance moves to the verified account, which takes longer than a password reset would.

Withdrawals return to the rail that funded them, and the receiving wallet has to belong to the account holder. A mismatch is the commonest reason a payout is held while we ask for proof.

A transfer to any number outside the cashier screen is not credited to your wallet. Send us the transaction ID straight away and the team will trace it, but recovery is not automatic.

This page always carries the current wording, and a change applies from the date it appears here. Where a change touches deposits or withdrawals, we also flag it in your account message centre.

Yes. Availability depends on the law where you are and on eligible regions, and these terms do not override a local restriction. Check your own position before you open the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.