Reference

How 5777det Handles Your Account Data

Everything we hold starts with what you type in yourself, and this policy spells out how that information is stored once you fund a wallet through bKash, Nagad or Rocket. What we can offer you still depends on your local law and eligible regions.

What we storeCookie choicesWallet data handlingHow to request changes
5777det How 5777det Handles Your Account Data
ASK THE DESK

Contacting Us About Your Data

If something about your stored data looks wrong, tell us before you change anything else on the account. Our desk takes privacy requests through live chat once you log in, so we can match your message to the right profile without asking you to email documents around. You can also write from the address registered on the account. Either way we confirm who you are first, with a one-time code sent to your registered mobile number, then tell you what we hold and what can be changed.

Live chat in your account Open live chat after you log in and ask for a data request. The agent already sees your account, so you skip the back-and-forth about which profile you mean.
Registered email Write from the address saved on your account and put the words data request in the subject line. Replies land in that same inbox, so keep it active.
Wallet reference check For wallet queries, have the bKash, Nagad or Rocket transaction ID ready. That reference lets us trace the payment record before we touch any account detail.
DATA HANDLING RULES

Cookies, Security and Keeping Records

Cookies do a short list of jobs here: keeping you signed in, remembering your language and currency, and measuring which pages load slowly for you on mobile in Dhaka and Chattogram. Clear them from your browser whenever you like, and you will simply sign in again. Account security is shared. We send a one-time code to your registered number when a new device logs in; you keep that code and your wallet PIN to yourself. Records stay while your account is open, then for the dispute and accounting window after closure, and our desk answers any request to see them.

Cookie control

You decide what your browser keeps. Blocking cookies will sign you out more often and may stop the wallet page remembering your last payment method.

Login codes

Every new device needs a one-time code sent to your registered mobile number. If a code arrives when you did not log in, change your password and message our desk.

Records and retention

We hold transaction references for the accounting and dispute window that applies to your region, then remove what we no longer need. You can ask what is still stored.

Requests and corrections

Ask for a copy of your data, a correction, or deletion where the law allows it. We verify you first, then reply through the same channel you used.

Privacy Questions You Ask Us Most

These are the points our desk gets asked about again and again, answered the way we would say it on chat. If your own question is not here, log in and ask directly — we would rather explain than have you guess. Access and eligibility depend on your local law and eligible regions.

Your mobile number, name, date of birth for age checks, wallet transaction references from bKash, Nagad or Rocket, and session logs such as device type, IP address and the games you opened.

No. We never ask for a wallet PIN, an OTP or your bKash, Nagad or Rocket password. Anyone who requests those is not from our team, so end the conversation and report it.

You can ask, and we action it where local law allows. Accounting records and dispute files tied to past transactions are held for the window they require, and we tell you which items fall in that group.

Use the unsubscribe link in any message, or ask our live chat desk to switch them off. Account notices about logins, withdrawals and policy changes still reach you because they are part of running the account.

Access depends on your local law and eligible regions, so the policy that applies is the one for the region you registered from. If we cannot serve your region, we will not hold the account.

Yes. Material changes are posted on this page and flagged in your account notices before they take effect, so you can read the new wording and raise questions first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.